01 How to request deletion
Right now, account deletion is handled by email. Here is what to do:
- Send an email from the email address linked to your Mythox account to admin@philipereis.com.
- Use the subject line: "Delete my account"
- You don't need to explain anything further. We will verify the request comes from you and then carry it out.
Important. Send the email from the same address you used to create your Mythox account. This lets us verify the request is from you and not someone else asking to delete your account.
02 What gets deleted
When we process your deletion request, here is what we remove:
- Your account (email, name, password hash, settings).
- All personal data associated with your account in our active database.
- All content you created inside Mythox (goals, journal entries, notes, product ideas, systems, and any other app content).
- Any financial data you connected or entered (Plaid transactions, CSV imports, manual entries).
- Your Plaid access tokens are revoked, which severs your bank connections permanently so we can no longer receive data from those accounts.
We will confirm by email when deletion is complete.
03 Timeline
We aim to process deletion requests within 30 days of receiving a verified request. In most cases it happens much faster.
Copies of your data that exist in routine encrypted backups are purged on the normal backup rotation cycle after deletion — they are not restored into the live system.
04 What may be legally retained
There is a small category of records we may be legally required to keep even after you delete your account:
- Billing and tax records — for example, records of transactions processed through Stripe, which may need to be retained for accounting and tax purposes (typically up to 7 years under applicable law).
- Any records required by law to resolve a dispute, comply with a legal obligation, or prevent fraud.
We keep only the minimum required, only for as long as required, and then delete it. See our Data Retention Policy for full details.
05 Disconnect vs. delete
These are two different things:
- Disconnecting a source (like a bank account or Rize) stops new data from syncing and revokes the connection for that source only. Your account and other data remain intact.
- Deleting your account removes everything — your account, all personal data, all content, and all connected-source data — subject only to the legally required records above.
If you just want to stop syncing a particular data source, you can disconnect it from within the app without deleting your whole account.
06 In-app delete (coming soon)
We know email isn't the most convenient path. A one-click "Delete my account" button inside the Mythox app is on our roadmap. When it launches, this page will be updated and the in-app option will trigger the same full deletion process described above.
Until then, the email method above fully satisfies your right to deletion. We will respond and process it promptly.