Subscription, Billing & Refunds

01 Beta is free

We will announce paid plans clearly and give you plenty of time to decide whether to continue before any billing begins.

02 When paid plans launch

When Mythox moves out of beta and paid plans become available:

• Pricing will be published clearly on the Pricing page before any billing begins.
• You will be notified in advance and given the chance to choose a plan or opt out.
• Beta participants may receive special early-adopter pricing — details to be announced.

Nothing in this document commits you to any specific price — pricing will be confirmed at launch.

03 How billing works

When paid plans are active, here is how billing will work:

• Secure payments via Stripe. All payment processing is handled by Stripe. We never see or store your card number, CVV, or full payment details — Stripe handles all of that under their own PCI-compliant systems.
• Auto-renewal. Subscriptions renew automatically at the end of each billing period (monthly or annual, depending on the plan you choose) unless you cancel beforehand.
• Billing date. You are billed on the date you start your paid plan, and then on the same date each period thereafter.
• Receipts. Stripe sends an email receipt after each successful charge.

04 Cancellation

• You can cancel your subscription at any time from your account settings inside Mythox.
• When you cancel, your subscription does not renew at the next billing date.
• You keep full access to Mythox until the end of the billing period you already paid for. Cancellation is not immediate loss of access.
• After the period ends, your account moves to a free tier (if one exists) or access ends, depending on the plan structure at that time.

05 Refunds

Refunds are handled on a case-by-case basis. Here is our general approach:

• If you were charged by mistake or due to a technical error on our end, we will refund you promptly — just email admin@philipereis.com.
• For other refund requests, we review them individually and try to be fair. We don't want you paying for something you aren't getting value from.
• EU and UK consumers: if you are based in the EU or UK, you may have a legal right to a cooling-off period (typically 14 days) and other statutory consumer protections. We honor those rights in full.
• Refunds for annual plans that are cancelled mid-year are handled individually — contact us and we'll work something out.

To request a refund, email admin@philipereis.com with your account email and a brief description of the issue.

06 Failed payments

If a payment fails (for example, because a card expired), here is what happens:

• Stripe will automatically retry the charge a few times over the following days.
• You will receive an email from Stripe notifying you of the failed payment and asking you to update your payment method.
• If payment cannot be collected after retries, your subscription may be paused or downgraded. We will notify you before access is affected.
• You can update your payment method at any time — see Section 7 below.

07 Updating your payment method

You can update your card or payment method at any time from your account settings inside Mythox. Changes take effect on your next billing cycle (or immediately if you are fixing a failed payment).

If you have trouble updating your payment method, email us at admin@philipereis.com and we will help.

08 Taxes

Applicable taxes (such as VAT, GST, or sales tax) may be added to your subscription price depending on where you are located. If taxes apply to your account, they will be shown clearly before you complete any purchase. Stripe handles tax calculation and collection where required.

09 Contact

Billing questions, refund requests, or anything else: email admin@philipereis.com.

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